FAQ

Answers to common questions about our products, policies, and services. Find quick solutions and learn more about how we can help you.

LOYALTY PROGRAM

How do I join the Skin Gym Loyalty Program?

Joining is easy! Sign up for an account on our website, and you'll automatically become part of our loyalty program.

How do I earn points?

Earn points every time you shop, follow us on social media, or refer friends to Skin Gym. Check your account for a full list of earning opportunities.

How can I redeem my points?

Redeem your points for exclusive discounts at checkout. Simply log in, select your rewards, and apply them to your order.

 Do points expire?

Yes, points expire after 6 months of inactivity on your account, so be sure to redeem them before then.

SUBSCRIPTION

What is a Skin Gym Subscription? 

A Skin Gym Subscription offers an effortless way to replenish your favorite skincare essentials on a regular schedule—save 10% and enjoy perks like free shipping.

What are the benefits of subscribing?
  • 10% off every subscription order
  • Free standard shipping (U.S. only)
  • Flexible delivery options
  • Easy management from your Skin Gym account
  • Cancel any time

Which products are eligible?

The subscription discount and free shipping apply toskincare and replenishable items only.

How often will I receive my subscription?

You can choose the delivery frequency that works best for you:

  • Every 2 weeks
  • Every 4 weeks
  • Every 6 weeks
  • Every 8 weeks

Can I manage or change my subscription?

Yes! You can:

  • Pause, skip, or cancel at any time
  • Make changes from your Skin Gym account page
  • Cancel individual products without affecting your full subscription

What if I want to cancel or skip a shipment?

No problem. Just make sure to make any changes at least48 hours beforeyour next scheduled shipment to avoid being charged.

RETURN POLICY

What is your return policy?

We accept returns within 10 days of purchase for unused and unopened items in their original packaging. Shipping fees are non-refundable.

How do I start a return?

Email us atsupport@.comwith your order number, reason for return, and any supporting photos if applicable. Our team will guide you through the process.

Can I exchange an item?

We currently do not offer exchanges. Instead, you can return the original item and place a new order for the desired product.

COMMON QUESTIONS

Can I cancel or modify my order?

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Do you offer discounts or promotions?

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Can I combine my promo code with other discounts or apply it to past orders?

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